I had had purchased some parts for my lawn mower back in February 2009. After a fee months, I began to wonder if I would ever receive them. I had actually forgotten about my order, and sometime in December that year, I received a call from the new owner Marc Ledder. He appologized for what OEM had done, and had my parts shipped the next day. I have been a customer with Marc ever since. GREAT customer service!
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