I don't know how to change this, but I did not give Paratransit SErvices a 5 rating, I gave them a 1 or would give them a below 1 if I could. There was no option I could see to edit or change my rating of my original post "No accountability to/for the people they service"

I have had many many problems with this service. Trying to talk to a supervisor, to file a complaint is useless. I finally did once, but was given the run around by them and then the state agencies that supposably subcontract/oversee their business. They service the frail, handicapped, elderly and young who are vuleranable and live in poverty. In many cases they are the lifeline for the people they serve. I wonder how many have ended up hospitalized or dead because of their lack of caring and competance. They have an attitude, that they don't care and they don't have to. I am researching this business, the CEO and uppermanagement are very wealthy running a service that won't even pay for a decent call center on hold messinging service. You can barely hear what they say, I wonder how the hard of hearing cope with this. My guess is that's it's contracted via the old boy government system. a very expensive dysfunctional system that does little to nil customer service for the people they serve. Why? Because they hold all the cards, aren't held accountable for their inactions, incompetance, and don't have to be....