1

Horrible place

I have a car with 250,000 miles on it. It had a tick in the head of it and no other problems existed. No leaks, no oil light, nothing. He put a re-manufactured head on it and charged me 1200 for the whole thing. When you talk to him he will say when he is fixing something he is gonna fix it right and he sounds like he is going to be very thorough. The first day I have my car back the oil light comes on when I am idling at a light. I call him about it and he isn't too concerned. I then notice the plastic on my headlights are covered on the inside with a film of what I can only assume is the cleaner used for oil. I go in to talk to him about everything. I ask him if it's possible he messed something up or there was a problem with the head. He gave me a whole speech about how it couldn't be, but he hadn't tested anything to give me a diagnoses. Then he had it in there and said everything was all right and he replaced the headlights but still claimed no one did anything to them. Then my car starts burning through 1-2 quarts a week. I take it back to him and say something has to be wrong with it. He then yells at me and says I am blaming him because I had to pay for something.(referring to repairs to my car) I told him my questions were legitimate. He told me he would run some tests on the lower part of the engine and it would cost me $70. After he yelled at me and refused to offer quality customer service I decided I didn't want a man like that touching my car again. I got it looked at by Gates on 37 and they told me there is a leak in my rear seal. Now if G force had actually looked at my car when I had questions they would have seen this. However, once he had my money for the job my questions and concerns didn't worry him. Now my car isn't starting so while under the hood I see a wire harness that is under my battery that has just been laying there on my engine getting baked every day because no one clipped it up and it wasn't like this prior and no one has done any major repairs since. This place is horrible. As someone in business when I have a customer with concerns about my quality of a job I did I listen to their concerns and do what I can to make sure they walk away happy. I never yell at them and accuse them of wanting free things. This is by far my worst experience with a mechanic ever.