1

Horrible Experience

I have been taking my dog to Puptown since November 2011. I haven't had a problem in the past, because I could always see my dog on the cameras. I brought her there Jan 3rd and 4th 2013. I didn't see her on camera either day, and couldn't get a straight answer from a new staff member I'd never seen before as to why. Both days I only saw two employees on camera, and when I went to pick my dog up I had to wait about 5 minutes for someone to come to the lobby. Then both people I saw on camera came out. One to check me out, and one to bring my dog, which meant every dog in the facility was left unattended for at least 5 minutes. I was told my dog was left outside alone all day both days without any supervision by an employee by the owner Kristen. The front door is also left unlocked with no one at the desk, so anyone can walk in and back to the rooms at anytime. This place has become an accident waiting to happen because the owner refuses to hire enough staff to care for all of the dogs.