Q&A Newbie (0 pts.)
The five-star reviews must be phony. I ordered a cat door from them, immediately saw that I needed to return. Requested a return authorization multiple times per their policy, by email and phone, and it took almost two months to issue. The item was shipped in late July, returned in early August with mail confirmation. It is November, and they still have not issued a credit to my card. Either exceedingly incompetent or a hoax. I will report to the Better Business Bureau.
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