5

Stand out employee went above and beyond

Hello, I thought I'd share an exceptional experience. I had a problem using a Chase visa gift card at this establishment. I put money on the gift card for traveling. I forgot to register it before use so when I swiped it at the pump I had to come inside for usage authorization. I then swiped it again. Unfortunately I was charged $75 for the swipe outside and then $60 inside for the gas I authorized. When I arrived at my hotel the next day I remembered I needed to register my card. That's when I realized I was short money since it was able to view my transactions. I called the gas station and spoke to a very helpful employee named Leather. She said this was quite common with gift cards. I gave her my reference numbers from the two charges and she called me back to assure me that I'd see the hold charge released within 72 hours. She was very busy and she really didn't have to do all this. Some people still care, she's one of those people. Thanks Leather, I hope Go Lo appreciates you.