I hired a company called USA Moving from Gulfport MS for a long-distance move. They did a bait and switch and hired Eight Mile Moving Company from Livonia Michigan. This company was horrid. The owner, Denis Rice didn't respond to multiple requests to find out where my stuff was. It came days late and many items were broken and damaged. My dining room table had a foot long gouge in it. The movers were so carelss that then unloading they didn't use pads and damaged my wood floors. Cory, one of the movers went to report the floor damage to Denis who said to file a claim, so I did and then he told me I didn't have insurance and refused to honor my claim. ...read more

Horrible customer service. Worst ever. The shed was constructed, but never leveled, as the salesman stated it would be. After a few emails to the salesman, two men showed up unannounced to level the shed. The General Manager, Gary, was one of the men, and was rude and aggressive with me. I asked why they didn't call first, since my husband was not home. He offered to leave, and I agreed, since he had stated they wanted to make holes in the shed in order to jack it up to level it, and my husband needed to be here. Gary was obviously angry about it, and asked where my husband was and why don't I call him so he could talk to him on the phone. I informed him that he was taking a midterm exam at school, and couldn't be disturbed. I asked again that they please call before coming out. Gary said they would. My husband emailed his availabilities (3 days per week# to the salesman that same day, since Gary, the manager, had never given his contact information to us. Our emails were subsequently ignored by the Manager. I called the office a few times, requesting a call back for an appointment to level the shed, which were also ignored. Then one day, I again called the office and actually spoke with Gary. He promptly launched into a litany of excuses and "how busy we are", "personnel problems #injuries and failure to show up for work#", and how they were trying to get "all this work done before the snow flies". I asked what all that meant for us, since our garden equipment was not in the shed but on the patio covered with snow. He was uncomfortable making an appointment, and tried to make me feel badly that I was not willing to wait even longer to book an appointment. Gary said he would email my husband that day. He never did. I asked that someone call before coming out to confirm the appointment, he agreed, but again, no one did. The day before the appointment, I called the office to confirm our Wednesday appointment, and spoke to Jim. When he told me that someone would be out Wednesday morning, I stated "No, that's wrong #we requested an afternoon appointment, since my husband is in class in the morning#, but I could never finish my sentence. Jim began shouting at me on the phone. He yelled, "Oh, I know all about you! I've heard too much about this!" And he went on and on. When he stopped, I calmly told him that he didn't allow me to finish my sentence - that we were given an afternoon appointment by Gary that I wanted to confirm. He then stated he would send his man out after lunch and have him go to different site in the morning. I informed Jim that it isn't a good thing to tell your customers off so angrily before hearing what the customer had to say. He then calmed down and agreed that it was not a good thing. He apologized then. The technician came out as scheduled and leveled the shed quickly. He did a good job. I later gave a review to Tuff Shed's headquarters in Colorado, and was honest about my experience. It obviously got forwarded to the local office in Michigan, because afterward, I got a very sarcastic email from Jim and a voicemail from Gary. I wouldn't recommend this company to anyone. ...read more

After waiting over a month for our belongings, 8 mile showed up Friday with HALF of our stuff. Supposedly nits in a second storage unit in Livonia. American National van line told us it would be here Tuesday or Wednesday...we I'll see. I guess 8 mile didn't use the check off list that was available. ...read more

After waiting over a month for our belongings, 8 mile showed up Friday with HALF of our stuff. Supposedly nits in a second storage unit in Livonia. American National van line told us it would be here Tuesday or Wednesday...we I'll see. I guess 8 mile didn't use the check off list that was available. ...read more

I don't know why anyone would hire this company. All they do is lie, make up excuses, never return calls when they say they will and that's only WHEN they answer the phone. We never hired this firm, American National van lines out of Florida and they don't care about their clients either. We have been waiting since the 15th of July for our belongings. Ever week they tell us next week...how do they stay in business? ...read more

The worst moving company I have ever used. Both times I used this company they took well over one month to deliver my furniture. The first time they did reduce my moving fee by nearly 50% - which is why I recommended my mother use their services to send the remaining furniture. The company picked up the furniture one month ago and I still have not received it. The single time I spoke with Connie to get a delivery date (as I told her I need to take work off) she said either her or the owner would return my call the next day... 1 weeks, 5 phone calls, and 4 messages later I still have not received a call. This was also a week after the "expected delivery date." ...read more

sounds like you have a great idea.. good luck to you in your business and thanks for the connection. i'm located in dearborn heights, at warren and telegraph.. good to see a neighbor join the circle. most sincerely, joanne ...read more