Laptops Plus

The classic "Bait and Switch" was pulled on me...DO NOT WASTE YOUR TIME. I took my MacBook to the Apple store and found out I needed a new display assembly at a cost from Apple of $500. I called Laptops Plus and told them I needed a new display assembly for my MacBook and asked what it would cost. I was told about $250 so I brought it right in for them to work on. I left a $50 deposit for their tech to diagnose the problem first hand and a week later was told the EXACT same thing that Apple told me which I already knew....The price to fix? You guessed it $500! To add insult to injury, their display assembly is refurbished! I already knew what was wrong with it, I was looking to get it fixed for $250. If she would have told me $500 on the phone when I originally called, I would have never taken it in. Now I am out $50 for them to tell me something I already knew, and that I had told them. What a rip off these people are. BAIT AND SWITCH!!! Like I said, DO NOT WASTE YOUR TIME!

I was told up front there was a "diagnostic fee" of $50 and that it is non-refundable, but does get applied to the repair if I get it done. I proceeded to leave my laptop and it was repaired within two hours. I am out of business without my computer, so i think these guys are angels! I have never been so happy with a computer repair before and I have learned the value of shopping at the "little guy" vs. going to Worst Buy.

They gave me a 2nd opinion/diagnoses over the phone that my video module was bad (not my motherboard which was my 1st diagnosis from some other place) and it would cost $99 to repair. Left a $50 cost deposit when I dropped it off. Got a call at the end of the day telling me that it was the motherboard and not worth fixing. Told to come pick it up and thanks for the $50 - no refund. You can make a nice living telling everyong that we can fix it and then say it's not worth it but let up keep you $50.