Top Retail Shopping Stores in Terre Haute, IN 47801
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Eye Care Express
By neighborhoodusername October 23, 2012
BEWARE! EyeCare Express has a NO return policy. I've been unable to get a pair of glasses made to the ordered prescription (their exam) and/or made so that I could see through them. Unfortunately my glasses weren't ready the first day. When they were, and said I couldn't see clearly I was assured I had to "get used to them." As a longtime wearer of glasses, this didn't seem right but gave it a try. They ended up having to remake my glasses and each time I was not able to see correctly from them. I'd even had the glasses independenly checked to make sure there wasn't something wrong with me (no, not me but the glasses). I tried not to be a difficult consumer. At their direction, I tilted my head this way and that. Held the paper varying distances and heights from my face. Pushed my glasses up, pulled them down. (fyi: it waas somewhat better with the paper at a specific angle IF my head also tilted but who can hold that pose?) I just wanted to get what I paid over $250 for after waiting just short of a month (and drove many miles to town for). Most, though not all. of the office staff was rude and unprofessional. This included the office manager. The manager refused my request for a name and number for someone else to speak with regarding this matter. I was so frustrated and asked how many times did she think it was acceptable to remake my glasses before I didn't have to go through this anymore. . Her answer: as long as it takes. . I want to WARN everyone that EYECARE EXPRESS does not have refunds on their products. Also it's a good idea to check BBB ratings--( for this business it's an "F")--something I failed to do ...read more
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