Vcare Call Center India (P) Ltd.

MVNO Network: Laying Down the Foundation for Community-Based Services

In the beginning, the focus of the telecom industry was on connecting different individuals no matter how far they were from one another. And now, with the world connected through the World Wide Web and a range of telecom offerings like VoIP calls, it is time to move on to the next step – addressing the requirements of communities. Earlier, big telecom operators had a monopoly over the market and customers had nowhere else to go except to a select few who ruled the market space. However, with... READ MORE Posted August 23, 2019 at 04:49 AM

5 Ways To Cut Your Operating Costs With Back Office Outsourcing

There are plenty of reasons why your business will look to traditional customer service outsourcing, but did you know that when you outsource for your back office you stand to reap tons of rewards that your competitors aren’t tapping into? Back office outsourcing tends to focus on more specialized skill sets and offers your business a great chance for growth and development, all while knowing that there’s a whole infrastructure of people able to support that growth! You can also substantially... READ MORE Posted May 30, 2019 at 03:21 AM

Outsource Call Center to Balance Customer Expectations

When it comes to call centers, the opinions of the masses are divided. While some appreciate the quality of service more than anything, others want native speakers answering their phone calls. This makes the decision of a business owner extremely difficult, especially in this age of competition where every penny spent counts. As outsourcing provides a great way to cut cost, it will be illogical to expect every business owner to start an expensive in-house call center. More so, when such an en... READ MORE Posted May 27, 2019 at 07:56 AM