Tuckers Moving

IThey did not show up for a scheduled move after I had spoken to several different people there and received a voicemail which said TWICE "you are all set". I called that morning, & got their voicemail. We had no choice but to rent a truck and coerce some friends to help. When I called to find out what happened, the woman at first tried to blame me saying I was supposed to call her back. I told her I still had the voicemail where she NEVER told me to call her back. She finally backed down and said they had an illness in the family and her mind wasn't on her work and this was not how they did business. She offered me 50% off a future move. I told her we weren't planning on moving for years, she told me to discuss it with my husband & call her back and maybe she could pay for our rental truck. I left her 4 messages and she never called back. I tried sending a letter to two different addresses I found online and they came back undeliverable. I guess this IS how they do business.