Subaru of Sherman Oaks

very very bad service, and 0 customer service.

I went to Sherman Oaks Subaru about 1 month ago, ready to purchase an Outback 3.6. I was looking at a couple of the cars for about 30 minutes, even opening them up and sitting inside. During that time, many associates were just walking back and forth across the showroom, drinking sodas and eating snacks. One saleswoman was just sitting at her desk the entire time. There was nobody else shopping for cars while I was there. They just ignored me.

I walked out and got in my car, but decided to go back and discuss the (non) sales-experience I just had. I went to the saleswoman at the desk and asked her if it was a sales tactic for customers to be completely ignored. I understand that customers don't want to be attacked the second they step in the showroom.. but it was terrible to not even have someone say "hello" during that 30 minutes. Her response, "Do you know how many people I come up to them and they say they are just looking?" I say, "I'm sure most of the people are still lo

If I could give zero stars I would. I bought my impreza from Big Valley Dodge and then this horrible new dealer bought it from them. At this rate my crappy Honda is looking much better. If the economy wasn't so bad, I would sell my Subaru (which I love) just b/c this dealer sucks and the closest dealer is La Puente, whcih from reviews seems about equally bad service. May Subaru is trying to go out of business.