Spencers TV and Appliance

WE purchased an over the stove microwave and went to Spencer's because of their advertising... The smaller company that treats clients like friends. Dont you believe it!\t\nWe had problems as soon as the microwave was above the stove. (yes we should have tested the buttons before installing, but did not) The timer did not work & the 30 second button did not work.\t\nMy husband took the microwave out and back to the store today... knowing we would not get a full refund but expecting SOMETHING. Perhaps as small as a 10% discount??? Instead the manager (TIm) restated their policy and told us we should have called and waited 3 more days to have someone repair it. Perhaps this is their policy, but some consideration would have been nice. We will NOT be shopping here again.

I recently had my front load washer go out on me and was torn whether I should just purchase a new set or just the washer. I did the regular price shopping at best buy, Fry's, Sears, as well as Spencer's. Here's the thing, all of the prices are fairly consistent even though I did end up getting the best deal at Spencer,s. So the way I look at is your buying a relationship because you know you will be replacing them every 5-10 years. What separated the salesman (Richie Alvarez) at Spencer's from the rest is the amount of information he was able to provide whether it be what I actually needed in terms size, brand, capacity, ect. In addition, they were very knowledgeable about rebates and promotions which made me decide to go ahead with buying the Whirlpool set instead of just the washer. I feel the salespeople at Spencer's look at their position as a career rather than a temporary position for a student trying to supplement their income which shows much more pride in their customer service.