Spencer's Air Conditioning

I am a Realtor who refers lots of business to Goldwing. Each time, I am frustrated because:\t\n1. They do not listen - they call me instead of my customer who needs the repair.\t\n2. They take weeks to get a part and/or put it in\t\n3. They fixed a burner for me which only worked for a couple weeks so I had to call them again. Took forever and now they are charging me again. No credit for the previous repair, no explanation, etc. \t\n4. I now have a new appliance repair company that will be getting my business.

I've used this company 4 times and have always had a pleasant experience. The technicians are clean, the prices are reasonable, the repairs made in a timely manner and done right the first time. I will gladly use them again.

4 weeks ago we had a repair tech come to our home to check out our microwave that made a funny sound. He was able to determine the problem within 5mins. Two parts had to be ordered. After 3wks and no phone call from the company. We had to call last week to find out what the status of the part was. One part was on back order and created a month wait. When I spoke with the staff last week on Thursday to schedule the repair the soonest was Tuesday of this week. She explained that a technician would call me in the am to set-up a time to be here. I asked "I have to be here all day?" she said no when the tech calls you can set-up a time that will work best and I had her note I would not be available between 12-2. Tuesday came and no phone call. About 10:30am I called the office and staff explained he had been to the house already and called my husbands cell. The staff was rude when I told her the number was my husbands but he was at work. She replied "What does he not answer is phone at work?" with a distinct attitude of impatience. The tech did not leave a message on his phone nor did he leave a door tag as she said he did. Staff told me she would contact the tech and have him call me. In our eyes .... He was never here. Secondly I thought he was supposed to call and set up a time with us. I don't know of any company you have to be at home all day to wait for the repair man. 3hours went by and still no word from the tech. Needless to say I am not satisfied and called back in and spoke with a gentleman on staff. He was also rude. He told me since a tech was already here we have to reschedule the appointment. I proceeded to say I've already waited 4 weeks and he did not leave a message or door tag and I believe this is the worst service I have had. He snapped back and said "That is your opinion" and went on ranting and raving. I apparently upset this man, but I am the customer and I feel I had a right to say I had bad service. Since he continued on and would not allow me to speak after I said I was dissatisfied I politely told him I would have someone else call Thank you and good bye. I personally do not have to listen to him go on and on defending his company. I will be submitting a complaint to Lowe's and the Better Business. The staff must be very unhappy because it shows through the customer service aspect of the business. \t\n\t\nUpdate*** Same day two hours later technician called and promptly fixed Micro. Technician was nice and understanding. Thank you for the great technicians, but maybe they should look at the staff answering phones.