Pediatric Endocrine Assoc PC

This practice is very busy and I don't think many parents realize how important it is to keep their appointments and to get here on time. Yes, some of the doctors do run late but we have to realize that emergencies happen. All patients are treated equally and my son has a wonderful nurse. The staff is always helpful and witty. My results are given to me in a timely manner and phone calls are returned. It may take a day to hear back or two if someone is out, but they are returned. Sometimes when I'm @ registration, I feel bad for the ladies up in the front desk because they have been bombarded with questions regarding things they could have called ahead for. Some of the parents can be nasty with these hard working front desk ladies and I think it is unfair and puts them in a bad mood. I have never experienced such rudeness coming from other adults in front of their children and other children to see. Other than that, I have never experience anything other than great customer service.

We have been going to this practice for 5 years, and I love the staff! They are a VERY BUSY OFFICE because unfortunatly there are not alot of Endocrinologists for children like there are for PCP's. Alot of times we don't get a live person when we call but as long as I follow the prompts and leave my message with the correct person, and what info they need we get a call back same day.... if not the next morning. I am always on time for my appointment and never wait long in the waiting room (but of course I think that is in all who you see!). i would recommend this practice to my friends if the needed an Endo Dr.!

My children have been patients there for 3 years (I didn't know where else to go) and have gone through EVERY female Dr there in hopes of finding one we liked. It is extremely hard to get in and when you do go. they are so RUDE. The Drs have horrible bedside manners. My daughter gained too much weight one appointment and she felt horrible as it was, (as any pre-teen girl would) but Dr Carlucci proceeded to yell at her for the weight gain. Nothing like kicking a child while they are down! My daughter walked out in tears asking me why she would get mad at her when the Dr is FAT herself!! You would think she would have more simpathy over a few pounds on a pre-teen girl.
It is next to impossible to get lab results back before your next appointment and forget trying to get a refill on a RX before your next appointment. (My daughters had to go 3 WEEKS without meds because we couldn't get a hold of them to refill)
If you are missing school for appointment, make sure to REMEMBER the school forms otherwise they CHARGE you if you have to go back for them. In fact they CHARGE you for EVERY form you need unless its during an appointment, but then they complain about needing more time and want you to leave it. (to get more $$ from you)
I'm currently trying to get a hold of them to take our medical records to Emory. Once again, impossible to talk to someone. All I can get from them so far is their fees to get medical records. (Can they even charge me for my records????) Take your children to Emory's Endocrine office. They are so much better. Your kids will thank you.