Northwest Building Supply

Northwest has been my choice for builders supply for several years. I have done many projects using their products and have always been impressed with their workmanship and professionalism. I have gotten to know the owners over the last few years and they are a true blessing!

Stay away from these people. NOTHING was done right the 1st, 2nd or 3rd time..Kitchen: Hand picked the granite and the layout of each cut & they scratched the best piece before it was even delivered. They tried to tell us it only needed to be waxed...They finally came out to wax it since we wouldn't pay until it was right & it wouldn't wax out..They replaced it with a marginal replacement piece. Another section was broken during installation. We had the back slash installed by another tile person. Office: They convinced us to put down ""engineered"" wood floor telling us it wouldn't scratch or buckle for @ least 20 years. We are already looking for a replacement because it did both & the manufacture AND NWBS say they never said it was resistant. Bathroom: Another total disaster, shower tile put in crooked the 1st time. Shower wall had to be moved TWICE to make room for pre-measured space for the tub. Heating element in the tile floor was replaced THREE times & still has cold spots in the middle of the floor...Ran them off for good here & found an independent to finish the tile & the built-in vanity.\t\n\t\nWill NEVER consider using them again. We thought we would get their ""good contractors"" because we are neighbors to the owners..They only have staff sales people & supervisors..ALL work was done by contractors.\t\n\t\nYou have been warned.

Northwest Building Supply has been airing a new commercial inviting the public to visit their new showroom to see their selection of doors and granite countertops. How misleading! First they only have about 5 or 6 doors on display, but more frustrating is the way I was treated. I dropped by one afternoon to browse; I do have a master bath remodel looming but didn't feel the need to share that information, instead asking if I could browse. Several employees made comments to each other until finally one employee came to ""chaperone"" me. Again, I explained that I wanted to browse thru the showroom but they obviously do NOT want the general public in the store. Maybe I should have brought my contractor??? I will not be using Northwest Building Supply for any of my future remodeling projects.

NBS either needs to pull the commercial or they need to do some extensive customer service training for their employees.