Northside Collision Centers

I went to Northside Collision after my car was hit from behind. I was very pleased with the customer service at Northside. They handled all the communication with my insurance company and kept me informed as to the process of the repair. The car came out looking better than new! The best part for me was that they had cleaned the whole car inside and out - even though only the back end had been damaged. I also really appreciated the rental car while my car was being repaired. Overall, a great experience!

I came to Northside because a few people gave me the recommendation. My bumper was damaged due to a small accident. After having my car quoted for the repair, they told me that I had to replace my air conditioner and my impact bar. At first I was a little dubious because they didn't look damaged to me, but went with the quote anyway because I thought they're probably right. Then I went to another mechanic just to double check if I had to replace them, partly because the costly repair I had to pay extra for AC and impact bar. Turned out that they were fine. So I drove back and told the appraiser that I would want those repair to be removed from the service and just get the bumper done. Then the manager Bryant came and warned me with an almost cold and unhappy tone, ""if you don't want the impact bar, just let you know that we're not going to be responsible for any of the damage incurred by it. I don't want you to come back and tell us that it's our fault"". (those were almost his exact words as I remember). Personally I was very, very unhappy about what he said and his altitude. What he's trying to tell me seemed almost like threatening me if I am going to get into a deadly accident if I don't get what he wanted to replaced. It's like telling a patient in a doctor's office that if you don't get treatment and you die. What he is concerned is only his liability and nothing about my personal situation. I would care less about spending money to fix those if he gave me a good explanation. But not only he failed to explain it, he showed how apathetic he is and doesn't care people who were in accident! Not to mention he seemed so unfriendly and never really welcomed customer. I am not arguing the repair job, but just because you are thinking you're getting a lot of customers and you think you won't lose them, I can tell you that is wrong because I won't be going back there after my last one!