New Image Hair Salon

I recently had my hair color ruined at New Image hair salon. I asked for an experienced stylist as my hair can be tricky when highlighting. I was scheduled with Ashley who I later found out has only been out of school for a few months. I left after 6 hrs of Ashley trying to get the color right. I left with orange roots and streaks of purple. I was charged 70 dollars. The next day I had to go to my former stylist in Brentwood to have the mess my hair was in corrected. I called New Image to ask for my money back and was told that Mary Selby, the owner, said they don't give refunds. I left my name and number for Mary to call me back. I never heard from her, not even an apology. It cost me an additional 180 dollars to correct their mistake. The cut was so bad I had to lose a few inches off of my hair to correct that as well. Worst experience I've ever had at a salon with no care or concern by the owner.

I recently had my hair color ruined at New Image hair salon. I asked for an experienced stylist as my hair can be tricky when highlighting. I was scheduled with Ashley who I later found out has only been out of school for a few months. I left after 6 hrs of Ashley trying to get the color right. I left with orange roots and streaks of purple. I was charged 70 dollars. The next day I had to go to my former stylist in Brentwood to have the mess my hair was in corrected. I called New Image to ask for my money back and was told that Mary Selby, the owner, said they don't give refunds. I left my name and number for Mary to call me back. I never heard from her, not even an apology. It cost me an additional 180 dollars to correct their mistake. The cut was so bad I had to lose a few inches off of my hair to correct that as well. Worst experience I've ever had at a salon with no care or concern by the owner.

I have had nothing but pleasant experiences with New Image. They always do a high quality job for a reasonable price. They are willing to go the extra mile to make sure you are satisfied. I recommend them all the time!