Metropolitan Window Fashions

I liked the people who helped me select window treatments and once installed their recommendations worked well. It may be that as a first time customer I was more impatient than most people, but it did seem that everything after selection took a great deal of time before things were in place but customer service was good about keeping me informed.

Nazarena indicated that she'd look for fabric for a window treatment in April. Small job, I know. Additionally, I sent her two emails (one today) asking if she'd had any luck. Am still awaiting a response, however, it makes me want to work with someone else as I feel my small business isn't enough to warrant attention. I understand that, but little jobs can turn into big ones and net other client referrals.

The installer, Chris, was thorough and neat. I do wish he had consulted with me on how high to hang blinds and cornice. I didn't think to ask, as I was working, although home. I suggest that he confirm with the client where he intends to install before doing so.

The cornice was well done, although quite expensive.

The quality of the blinds and recovering of my dining room chairs were excellent. The sales people were knowledgeable and helpful, BUT, I waited 5 months from my order date for the work to be completed. No one contacted me to let me know about the delay. If I didn't keep calling and pushing for answers, I don't know how long I would have waited.