Mers Goodwill

We saw a nice changing table on the floor and wanted to buy it. My sister went to get a sales associate while I stood by 'holding' the item. Another customer claimed she already bought the item. It turns out the customer did NOT in fact buy the item, and hadn't even yet talked to a store employee. Out of everyone involved, my sister was the first one to talk to a store associate about purchasing the item. Goodwill refused to sell us the item. A different employee said that another changing table of the same brand was in a new box in the back. We expressed interest in purchasing that item so he went to the back room to get it. He said that when he inquired about the item and situation to his manager, the manager got angry with him for asking about it and refused to sell the item out of the box. \t\n\t\nNeedless to say, we were very upset at the unethical selling practices at this Goodwill location. What is the problem if someone is willing to purchase an item you HAVE IN STOCK?! On our way out the door, a person came up to us who was not involved in the situation, and told us about the horrible experiences he'd received at this same Goodwill location. It sounds like this store manager has horrible customer service skills and is very unethical in her selling practices.