Made in America / Made in Japan

My car has had a lot of recent issues, so I've had a few experiences with this shop. The manager who operates the front desk is very knowledgeable. He takes the time to explain things in a non-technical way and offer suggestions. He has better customer service skills then a lot of mechanics I've encountered. I have never been pushed into an unnecessary service. They take the time to test and verify before recommending a repair. I had a starter replaced from them a couple months ago, that ended up failing. I took it into the shop today. They replaced it with no charge and even gave me some other car-related suggestions along the way. That and my previous experiences prompted me to write this review.

I was so impressed with my experience with Made in Japan-Made in America I felt obligated to tell everyone about this place. Victor and Gary treated my family like we had been taking our Grand Cherokee there for years. They kept me informed throughout the process and there was never any pressure to buy something the car didn't need. In the past we always went to the dealer before they closed. I didn't know what I was missing in customer service untill I met these guys. I have found a new home with Made in America for my Jeep! Keep up the good work MIA!

"I am writing to provide a glowing report and recommendation for Made in Japan-Made in America. I can not say enough about the service that I received at this establishment. I was treated with utmost respect and dignity. The understanding and commitment to my well-being and the exact repair of my car was exceptional." -Andrea