M&T Bank

I’ve visited this branch many times and always I received awesome experience from the people work at the counter(the tellers) .
But, if any customer goes to this branch with any issues regarding their account or need to speak with manager, there is no log book available for the visitors to write their name in. One day I walked in to meet the manager, after 30 minutes Carlos came out of the door and called in another man who came in the bank after me. That day I left the bank without meeting my needs after waiting an hour.
Today I met Ms. Patel, the manager of this branch to fix some charges that I have in my account. She refused to help me and asked me to go to Glenmont branch where I opened my account. She then added that she doesn’t want to fix this HABBIT. It was an irritating comment. I told her, it is an accident, not purposely. I don’t think any customer will purposely do it and walk in to this branch to waste their time.