Abra Auto Body Repair of America

Car towed here from accident where I was rear ended. Liberty Mutual was my insurer but requested that the company contact me with the estimate and approval for repairs. I called numerous times and they always said they would call me back with the appraisal but they never did. My insurance company is the only one that ever contacted me. My insurance company called me and mentioned the estimated repair costs but not what was actually being repaired or even information about the extent of the damage. I told them to tell the company to go ahead because I just wanted my car back. Hunker a Collision finally called me 5 hours later and said the car was fixed to come and pick it up. How did they do 31 billable hours of work in 5 hour?The deal is they started the work without giving any estimates to me the customer. They inflated the repair costs and just communicated with the insurance company. They don't care about the customer just want the insurance company to give then money. BEWARE!