Hat Country

I was looking to surprise my husband with a new hat for his birthday. He wears a long oval cowboy hat and I had been searching all over for one. I couldn’t find one locally so I went online. I came across Hatcountry and e-mailed them. They responded right away with some suggestions. They advised me to look at Resistol brand hats. Once I had narrowed down my selection they contacted their warehouse for me to see which styles were in stock in the size I needed. I got his hat in plenty of time and I even splurged on a new pair of boots. Happy birthday to me. I would defiantly recommend Hatcountry to anybody who is having trouble finding a hat or just wants a company with great customer service.

I can’t thank Hatcountry enough. I was in a bit of a bind. I had ordered hats for me and my grooms from another site. About 2 weeks before the wedding I called to find out why I hadn’t gotten them. They were on backorder and nobody called me. I called Hatcountry’s customer service number and they found me hats in stock and in my price range. They rushed the order through their warehouse and my hats were shipped out the next day. The wedding was a BIG success and we all looked great in our cowboy hats! I will be shopping at Hatcountry first from now on.

Open letter to HatCountry:The first hat was exchanged because it was defective. The second hat was even worse than the first, yet you refuse to exchange it. You claim the warehouse will not authorize an exchange, but you are the seller doing business with this warehouse and as such, you are ultimately responsible for the decisions that affect, and the product received by, the customer.The brim is misshapen