Game Ball Trophies

I received a shipment of broken and scratched trophies from Gameball Trophies and was told I would be refunded the cost of the trophies and the amount I paid in return shipping. I received an email from Joe with a picture of a completely torn up box filled with packing peanuts, the bubble wrap I packed the trophies in and the trophies. Joe said that he wouldn't refund the shipping cost because of the damaged trophies- trophies that I packaged in bubble wrap in an undamaged box and told him were damaged prior to returning (I also provided him with photographic proof that I had done so later on). This company expects customers to accept that UPS causes damages when trophies are shipped out but refuses to acknowledge that that same damage can be caused when they're being shipped back to their facilities at the customer's expense. Joe told me to ship them back as cheaply as possible through USPS- had I known I would be responsible for damages I would've gone with UPS and had the contents insured. I would not recommend this company based on its double standards in regard to the potential for damage during shipping and poor customer service