G A T Guns Inc & Indoor Range

Recently purchased gun (10/10/15) BODYGUARD 380 was jamming 5 times during my first shooting session the day I picked it up. I have used 4 different types of ammo, I shot 120 rounds and I got 5 of them jamming (not extracting the last one). I looked closely at this gun during the cleaning time and it looks to me like it this gun was already used!!! GAT Guns sold me this gun as a new one!!! There are few marks on the slide (typical wear signs when it is carried in the pocket or holster) Also few scuffing under the CT laser on the polymer part of the gun. I went back to GAT guns showing this to them and of course I received info that this is a brand new gun. I do not think so!! Previous gun I was about to pick up was having problem with loading magazine (at the time I was picking up a gun), so they decided to replace it for this one. Right at the moment I had a feeling something is not right, both magazines were dirty, showing previous usage. I understand gun was test fired at S&W but magazines were looking like somebody shot many rounds. I asked if this is something I got by mistake and the gun was used in cancelled carry trainings or so, again same answer by manager - it is a brand new gun! They went to do test fire shots at GAT Guns range and it jammed again. I asked if the gun can be replaced - NO, was the answer. They told me they can buy this gun from me and sell me a different one! What???? Defective product, cannot be replaced it has to be repaired, so now I have to wait 4-6 weeks for S&W gunsmith to look at it and get it fixed. Just to want to point this out - THIS IS MY CARRY GUN !!! And my life DEPENDS on this junk!! I am very disappointed that GAT Guns has no other way of taking care of there customers. This is not my first gun I bought there, previously no problems and now - what a poor customer care!!! I have pictures how this gun looks like, it shows all of those signs that someone was already using it, GUT Guns makes me look stupid, thinking that this is a brand new gun. Beware!!! 10/13/15

I love this place, they are very professional. The staff was very helpful even though I came in at a busy time.

The staff at GAT Guns answered all my questions thoroughly. I am very satisfied with the services I have gained. Thanks again!