Fritts Ann DVM

Dr. Eby is AMAZING! She loves her patients more than there owners money. She truly cares. I recommend VCA to anyone in need of veterinary services. I had an emergency they got me in right away. They quoted me a price over the phone and I ended up paying for a regular office visit because when I got there, there was a cancellation. So I paid regular price rather than emergency price. They did not try to sell me every test possible or "pet" Benadryl. They are top notch!

I took my Yorkie in when he was 6 months old for a rash and hair loss problem he suffered with. He is now 9 months old and still suffering. After I had already spent hundreds of dollars, they finally advised me to go to a Dermatologist who, in ten minutes time, told me that it was MANGE, something these supposedly experienced doctors could not identify in months time. Even my fourteen year old daughter who had done research on the internet came up with the diagnosis of mange, which I excused since I thought at the time I was working with proffesional, competent doctors. Well, I was sadly mistaken. Because it had gone treated incorrectly for so long he now suffers from even more infectious sores, which threaten my other pets. He has lost frightening amounts of fur, sores all across his torso, which caked with blood and fur causes his clothes, which we use to hide and protect his raw skin, to become stuck to him with the desiccated blood. It makes me cry just to think about his pain, his cries when we try to hold him. All they kept pushing was expensive biopsies which I could not afford at the time, but never did they offer a simple skin scraping. Not surprising, since it cost only a fraction of the price compared to the biopsy. Now, this is not even close to over. I am going to contact whoever I can to get some results. The special diet, the special shampoo and all the harmful medications that are bad for a puppy were given without a simple skin scraping. There is NO excuse for this. All I can manage to say at this point is: What the hell kind of facility is this?

This is the the second worst and most expensive place in the County (read below for first). They put my dog in their sick room with all the rest. He had very contagious kennel cough. The others were there with other serious illness and they could have easily gotten sick. My dog had a bad back, and despite my warnings, they were so rough with my dog he couldn't walk for month and he was there on an unrelated problem. I saw several people come up to the counter and argue that they were overcharged, their bills were thousands of dollars. I looked at my own bill and found they charged twice for most of the services! Everyone who caught their mistakes and pointed them out were treated rudely instead of receiving apologies. I found out that they charged THREE TIMES the price for medications that anyone else charged. Their medical care was inferior. Their treatment of customers was inferior. They only worse place is INLAND VALLEY ANIMAL HOSPITAL, they are even higher and they are outright abusive.