Enterprise Rent-A-Car

At pickup the customer service seemed friendly and cooperative. I was very disappointed that we were given an American car, since the description was of a Toyota model, but I did not have the time to talk about it and did not voice my concern. The car was acceptable, though a bit grungy on the inside. A previous passenger had obviously spilled something on the backseat and it had not been cleaned up. After returning the vehicle I was SHOCKED to find that there were over $100 in extra charges for insurance coverage that I did not want, but had been told to initial for when renting the car to waive liability for damages. Read every letter of the contract. This treatment was dishonest and has guaranteed that I will not be using Enterprise again.