Enterprise Rent-A-Car

BEWARE and heed my warning and avoid this place like the plague. They are crooks and had me initial on their contract that I wanted some kind of bullcrap insurance to the tune of $270.00!!! I am currently in dispute with them about this. The manager is a lying moron kid who never calls back. He is a liar and so is everyone else who works there! Read the rest of the reviews and you'll see a pattern!! Please avoid this place!!

NEVER HAD SUCH A BAD EXPERIENCE AT ANY CAR RENTAL IN 20 YEARS!\t\nI urge you to avoid this Enterprise if you are interested in customer service and integrity. I was hassled from start to finish. First, I was mislead into purchasing extra rental insurance despite the fact that we have rental car insurance coverage within our regular car insurance policy. It took faxed copies from my state Farm agent, a return trip to Enterprise, an additional car inspection, and total of 2.5 hours of stress to remove the extra daily coverage. When I asked to speak to Andy upon my return trip, I was told he was there, but after waiting for him another person told me that he would take care of everything rather than my being able to speak to Andy. When I returned the car and expressed my overall dissatisfaction with the entire experience (poor brakes, 'check oil' light on constantly, poor interaction with the employees) asking once again to speak with Andy the manager, Andy remained seated across the room at his desk. The salesman who hassled me into purchasing insurance stood and argued with me, and Andy only arose to walk across the mere 15 feet to face me directly with an apology after 15 more minutes of hassle. Andy's parting words to me that morning, ""I will see what I can do to rectify this situation. I promise to give you a call by the end of today."" That was two days ago, and I have yet to receive the promised call, not that I ever truly expected it given this manager/salesman's lack of integrity or customer service. I, for one, will never be back. \t\nBy the way, I didn't mention that when I called for the 'free' ride to and from the car rental I was told they'd be too busy to give me a ride in the morning. Ugh.