Dominion Buick

Jeff (the man that served me ) was knowledgeable, friendly and very accomadating. He made me feel comfortable during the entire sales process.

Visited for a Malibu test drive. I was greated as soon as I opened my vehicle door and I thought ""Here comes the pressure and hard sell"". Just the opposite. Saleman was friendly and not pushy at all. After we chatted about what vehicles I had and what I was looking for he gave me the keys for a test drive. My wife came by after work and took a look at the car and met the saleman. She was impressed with his friendliness and knowledge of the car. I came back the next day I bought it.

I start with the web site of Buick, as with all the car makers, they offer a build your own function, but they also offer to ""check inventory"" which lead me to work with Kent and Matt. I visited Dominion with the mission of seeing the inventory item that I found on the web. I was lucky to run into Kent when I got to the dealer and he was taking me around the lot looking at their inventory. The car I was interested in wasn't there. Unlike many sales people, Kent didn't try to talk me into something else... he listened to my wants and desires, understood that I thought the dealer had something else to offer and he set out to find out how to bridge the communication ""problem"". There wasn't a problem, Kent dug and searched and he found the car that the Buick web site had given us... it was being driven as a demo, I bought it and was relieved that I found a sales person who actually listened to what I said. Thanks Kent!