Direct Energy

door to door
one late at night
one day time
no business card or id
no handout of any kind
just a hat and shirt

I would like to detail the horrible experience I am having dealing with Direct Energy. I sold my home and vacated the home on 4/30/09. On April 20,2009 I called to schedule a MVO. The MVO was never processed. I callled several times after continuing to receive bills. Many times I was given the runaround, attitude, and many times there is no record of me calling. I was offered no help, was treated poorly, and the lack of respect by Direct Energy representatives has been appauling.

I finally filed a complaint with the BBB on 6/20/09. As a result of the complaint. Direct Energy found that I should not have been billed past 4/30/09, as a new resident was occupying my home. My account was closed, and my balance made zero. In fact, I was issued a credit for 21.60.

Well, after thinking this ordeal was finally solved, I was once again charged by Direct Energy on my credit card for 162.52 on 8/4/09. I called Direct Energy immediately, and of course they have no record of my B