Buchanan Sales

I ordered several pieces of furniture from Buchanan's because Bill, the owner, gave me a "bulk discount," rambling reasonable figures off his head. Then the trouble began. He never called me to schedule a time for my delivery when my order arrived (which came in piece by piece). This happened every time - it's like he expected me to call everytime to check to see when it was ready to be delivered. Next, the delivery guys, who were always extremely late, were very rude. They had mud all over their shoes and tracked it through my house. They kept hitting my walls, never apologizing or being more careful, just speeding up the delivery by dragging furniture across my freshly cleaned carpet, which they had just soiled. They don't give refunds - just store credit - and never apologized. People've told me their quality is not great either - looks worn out within first year - like second-hand. Also, don't try to talk to them about an exchange - no customer satisfaction!