Brazil Brazil Grill

I went here with my Brazilian friend to celebrate his birthday, and I thoroughly enjoyed it! I tried a lot...

Last nite Friday July 1, 2011 my co-workers and I had a wonderful time at this restaurant. Our waiter and staff were superb. The food was "great" and we said we'd come back again ! I'm glad we finally ate here after so many time passing by this place. We ate so much there was no room for dessert. Obrigada :)

My husband & I chose this restaurant on a whim. We were walking around, looking for a nice little place to enjoy our 1st anniversary dinner. We were recruited by the host, who was standing outside trying to encourage people to come in and dine. Not uncommon, but since it looked charming & my husband loves Brazilian food, we decided to give it a whirl. We were seated on the patio, which is cute & great for people watching. \t\n\t\nOur server came up almost immediately to ask if we wanted water, which we did. He brought it quickly and asked if we were ready to order. As we had been sitting only about 1-2 minutes, we'd had next to no time to review the menu. He said ok & walked away without asking for a drink order. He came back 2-3 minutes later and asked if we were ready again. We're trying to enjoy a night out--why was he rushing us? We felt as though he was trying to turn the table before we'd even eaten. We said we needed a couple minutes, & as he turned to go we had to stop him & let him know that we could place a drink order, which the bus boy brought 10 minutes later. Within a minute or 2 another person came to take our order. After 30 minutes of empty drinks, empty water, & zero server attention, a bus boy brought our entrees. My salad had totally been forgotten. I told him to just cancel it.\t\n\t\nWe started our food, only to find it completely mediocre. The palm heart ravioli were certainly nothing to write home about. My husband"s medium rare tuna steak turned out to be a very dry well done. Since he had only a sandwich while working at the con all day, he just ate it. At this point, we still have not seen our server since the 2nd time he approached to take our order around 40 minutes earlier. We'd had nothing to drink for quite a while. Oddly, the tables around us seemed well tended to. Finally, he barely approaches our table, literally with his side to us. "Everything is good?" And then starts to walk away. We stopped him and ordered another round. When that round hadn't appeared 10 minutes later, I went to the host and asked for a manager, explaining a little of what had transpired thus far. He was acting inconvenienced by having to wait on us.\t\n\t\nAnother server came over & tried to make excuses about them being busy, but if that's the case, why is your host out recruiting more business off the street? Not to mention that I doubt that's the first time the place had been busy on a Saturday night-I mean, come on! She bought us a round & took 10% off the bill. While we were speaking to her, the surly server finally, magically appeared with our drinks. Shortly after, the actual manager came up & we told her it was fine & we had spoken to someone already. Later a 3rd person, the guy who had taken our order, came up and apologized about the salad. Still, after all that, our waters were unfilled, my 2nd drink (Bailey's & coffee) was never topped off with more coffee, and we still only saw our server when we flagged him down for the bill.\t\n\t\nI was so upset at having my anniversary dinner ruined that I teared up at the table. I especially have to question the kind of service we got when my husband, the guy who takes everything in stride & rarely notices a slight, says "I feel like we must have done something to offend him." The only thing we could think of was that we hadn't ordered right away, but why should that be a problem.\t\n\t\nHands down the worst service I have had in any restaurant ever. I've traveled all around the U.S. & Europe and I don't think I was ever treated so poorly as a customer.