BMW Specialist-Rwl German Imports

I have had both my BMWs worked on at RWL on many ocassions and never experienced anything less than quality workmanship and service. They always exibit expertise and professionalism in all my interactions with them. I highly recommend their services for any German car.

I regret bringing my car to RWL.\t\n\t\nEverybody told me this is the place to go for my Mercedes.\t\n\t\nHe can do a great job on complicated repairs, but Bob Lane's attention to detail is very poor. He was able to fix a blown gasket, but he left me with the following:\t\n\t\n1. My front end got smashed in his shop. This took an extra week to repair (he did pay for it though).\t\n2. I drove off the lot and realized he did not refill the coolant he had drained. \t\n3. A week later I realized Bob had drained the a/c fluid and had not refilled it.\t\n4. A belt he replaced was not tightened correctly and still squeaks terribly.

In response to Mr. Terrell's letter concerning the work we performed on his car in March, 2011. I first wonder why, if Mr. Terrell had an issue with our work, did he wait a year to react to it, and then through a third party and not directly to me. I remember the car, mainly due to the amount of engine related work that needed to be done. I remember denting the left front fender, which we had repaired, I remember noting that the car was in a dire state of neglect, needing more work than Mr. Terrell was prepared to address. I don't understand the coolant issue that he refers to. With the amount of engine work performed, the car would have been test driven extensively afterwards to make sue we had covered all of our bases. It would not have been possible to have done this without having adequate coolant in the system. The reference to the lack of "A/C coolant" makes me wonder to whom he intended this comment, we did not address the A/C system at all. As far as a squealing belt, is it the belt or might it be one of the pulleys or rollers involved in the belt/pulley system? My understanding of his issures are inconclusive inasmuch as these problems were not brought to me to assess. I wish I had been given an opportunity to interpret the issues first hand. Bob Lane