Progressive Speech and Hearing Corp

Our two year old spent a few months with them in 2010.

The sessions would start late, but end right on time. The practitioner wasn't patient with our kid, giving up on every activity very quickly. She would blame the kid after every session.

In their estimation, they didn't feel the kid was improving, so naturally we asked them to cancel the therapy, so we could find a different place.

To our surprise, they immediately became rude, and dug up the clause to show that we had to give them an advance notice - meaning we'd have to pay for a minimum of 4 more classes.

We can understand the presence of this clause to avoid empty schedules, but if you've already admitted that your therapy isn't working for the kid, shouldn't you waive such a requirement?

In effect, they asked us to pay for 4 more sessions, even though the sessions were not even going to help the kid. Sounded like a profiteering tactic to us.

As if this wasn't enough, here's the slap on the face. We told them that if we were contractually obligated, we'd just pay for the sessions, and just not show up, since the kid was not going to be helped anyway.

To our horror, they told us that if we didn't show up for the sessions, they'd charge us an EXTRA fee for not showing up.

So, we HAD to pay for the extra sessions that they TOLD US weren't helping, AND had to show up in person so they don't charge us extra.

Fortunately, we moved our kid to a different provider and therapist - and within 3 sessions, our kid had made a bond with the therapist, and now looks forward to the sessions, as opposed to being morose and aloof with the therapist at Progressive. And the difference in improvement week over week is stark!

In sum - it's clear that this is an institution all about money-making, and not interested in helping the kids at all.

Beware.

We've been with Progressive Speech for years. The staff is always friendly and helpful. I am always treated like family. My son loves his time at the office and I've been pleased with the quality of services. The therapy staff is great. I've had the opportunity to work with several of the therapists there and although all of them have their own style, all are really good. We are very lucky that they accept insurance benefits because it cuts down on out of pocket expenses. I consider it a bonus! Their work is worth paying out of pocket anyway!

The downside is that the waiting room can get crowded at times but it's a large space that can fit many people. Their phones are busy and you don't always get an assistant right away but they are good at calling you back. The message tells you if you are getting the second voicemail so you can choose to leave a message or call back.

Their administrative assistants are pleasant and try to help you solve any problems you might have or with scheduling or questions. They are patient with the children who are in the waiting room as well.

I've recommended their services to others and will continue to do so.

I am very happy with the service my son has recieved in the last 4 years, they make him feel so proud when he leaves each week and Jen is so awesome with him. He works really hard and plays lot's with Ms. Jen. When we began our seach for a therapist we met Dawn and her and our son worked great! Dawn diagnosed him with a speech disorder I never heard of and I was unsure what to do with the diagnosis. Dawn assured us he would be fine and she explained everything to me and said she would work with our son and do the best she can, and since then she and Ms. Jen have. We are so lucky to have them in our lives, and the amount of time and work they put into my sons life is nothing compared. I'm sorry for the other families, but I put my sons needs infront of everything else, and I have never heard a bad thing come out of these hard workers mouths, ever. I think you should loosen up. The service is professional and they all are very experienced, I read the profiles on their website and I was glad I stayed, and will stay. I would recommend them to anyone who asks. I just want to say, it is hard enough to deal with a speech problem with your child and then have to read neg. things about a great therapy place, so I hope my experience helps in your search. Good Luck.
Jess