Main Luggage Service & Repair

These guys are too bad for words. I gave suitacse for repair on 9th July, cleared the cost estimate on the spot. I aclled back a week later and was promisedf that my call will be returned in an hours time with status. 5 weeks and another 2 calls later, I just soke to so...me one called Ajith at Main Luggage. He is rude to the core. i am collecting my unrepaaired bag tomorrow. Beware of the service. Sanjay Saigal Read More

I had the unfortunate situation of having a couple bags dissintegrate in a short period of time. The folks at Main were very helpful to guide me in the product warrenty process. Their repairs were timely and inexpensive. They are good people to work with. They know their stuff. Highly recommended. Dan Lappin

They have had my luggage for over 9 months and keep telling me that the manufacture is the reason for the hold on the warranty repair. Spoke to just about everyone their at the store and all of them keep giving me a different story. I am about to go and get my luggage b...ack from them repaired or not. Very poor customer service and horrible follow up. Un returned calls every time i leave a message. Stay away from these guys if you need any warranty work done. Read More

Dropped my TravelPro off this past Saturday for a retractable handle replacement & expected it to take a week or more given the mountain of for-repair suitcases lined up behind the counter. Received a call on the Monday that it was ready for pickup (the very next weekd...ay!!!) Not cheap ($55), but the charge was exactly what they told me it would be. Quality of work was fine. Guys there were pleasant to deal with and professional. I'll go back there if I need another repair someday. Read More

I needed to find the location of this shop and found it using a web search. After using this place for many years, I was shocked to see the negative ratings, but after reading them, I would give them 6 stars if available. They have always performed quickly and made exce...llant repairs. Just as an auto warrentee does not cover dents and abuse, luggage warrentees don't either. And let's see, this is a bussiness that expects to operate at aprofit, so they should charge for their time returning manufacturers warrentee items for repair. Or you can pack it up and ship it yourself. Read More

I really like this luggage repair shop. I just took a Victorinox bag in that I purchased 3 years ago. The gentleman working at Main Luggage knew immediately that it was under warranty and that the broken handle part had been replaced with one that looked slightly differ...ent in the newer models from Victorinox and asked me if that was okay. He told me there would be a $12 charge for the warranty work (which is okay, they have to get paid somehow for handling the bag, right?), and that it would take 2 weeks. I got a call 5 days later that my bag was ready to be picked up! I also used them on 4 other occasions to fix my luggage and was extremely pleased with both the timing and the quality of the repair. Read More