H2o Pool Products

I waited and waited but they never arrived. I sent several emails and left several messages without response. Finally I purchased the baskets from a local pool store, disputed the credit card charges and sent more emails requesting a refund. After 4 months without a re...sponse the credit card company sides with this thief after he claims that he attempted to have the defective item picked up and that I refused to return it, which is a complete lie. I have since had a custom pool reel built by a local welder for $500 and have no use for a defective reel (which still sits in my garage awaiting pick-up). UPDATE: In less than 6 months the pool cover has begun to disintegrate and will need to be replaced. Bottom line is that this company sells defective, cheap merchandise and/or never delivers the order in the first place and then ignores it's customers. STAY AWAY or you will be sorry. Read More

I placed an order for a pool cover, reel and some skimmer baskets. I was looking for some plastic clips as well but they were not listed on the site. After 2 weeks the cover and reel arrived. The reel was a lower end model than advertised and was defective to boot. The ...pool cover appeared okay but seemed a little thinner than I had expected. I attempted to contact H2O Pool Products several times and finally received a response. The owner tried to tell me that his supplier had changed the model and that he could get a better model if I was interested. I asked him to find a more commercial model and request a pick up of the damaged item. He agreed. Several days later he left a message saying he had a better model and quoted a price. I called and called, trying to order the upgraded model but the owner never returned the calls. As for the skimmer baskets he stated that the initial order arrived to him damaged and that he would ship them ASAP with some of the plastic clips free of charg Read More

I ordered a 1.0HP pool pump from H2O Pool Products because they beat other prices by about $30. When it got here I opened the box and the pump was 1.4HP pump. It was also not the corect type of pump. Not being an expert on the different types of pumps and the pump itsel...f was not labeled I was unaware that it was the wrong type. But for HorsePower I knew I had the correct HP. When I called and explained the discrepency they went ahead and exchanged it but not after blaming me for not knowing the difference in pump types. So inturn he charged me for shipping on all ends of the delivery. He stated he would not charge me a restocking fee however when I received my refund it was short the restocking fee. All in all here is what additional charges I had to incur just to deal with this one company. Original Shipping $ 43.29 Return Shipping $ 43.65 New Item Shipping $ 31.59 Restocking Fee $ 31.25 Total Fees $149.78 All of that on a pump that was only $120.00 Read More

I ordered multiple replacements parts for a Baracuda G3 Pool Vacuum. Lowest prices in comparison with other websites in the particular item. All parts came in Original Manufacturer's bags, service was excellent, merchandise arrived to Queens, NY within 3 days. thanks guys.