Guarantee Girls

As a landlord, I have hired various cleaning companies to clean my properties. This one has to be one of the worst in town. Not only was only one person sent when I was told that two would come, but I was charged $163 to clean a 700 sqft apt. and she did a mediocre job. When she left, the floors were sticky, the kitchen countertops were still dirty, and the inside of the kitchen cabinets (I was told they clean those) had not been touched! \t\nWhen I spoke to the owners, it was obvious that their "services" come with absolutely NO GUARANTEE and that money comes before customer satisfaction. They were very eager to pre-charge my credit card to "reserve" my appointment, but did not offer anything when it came to making sure was a satisfied customer. Their business should indeed be renamed "THE NO GUARANTEE GIRLS"! \t\nIn light of their shady business practices I'm going to complain to the Bettter Business Bureau and also possibly contact the Attorney General's office.

I have been a customer for 2 1/2 years now and I wouldn't dream of going back to the other places I have been. I am a working professional and mother of 3 children who are extremly active with sports.\t\nWhen I began searching for a cleaning service, of course I tried the individual operators. I was constantly pushed off for "big" clients and I could never tell what the price was going to be. \t\nWhen I began the relationship with Guarantee Girls, I was not only amazed at the professionalism their employees had, but the quality of work was out the park.\t\nAs with any working relationship, there are going to be some bumps in the road. Guarantee Girls strives to achieve an excellent rapore with their clients. My standards are pretty high and I expect excellent service for my money. I have some areas in my home that are a high priority. I addressed the concerns with a manager there and have never had to address the issue again. When my regular girl goes on vacation or is sick, I am notified my service will not be affected.\t\nI am so glad that I found some help in my busy life!!\t\n\t\n

I called and hired Guarantee Girls to begin cleaning my home last week...being a busy, Executive mother of 2 children, I needed an extra hand. (PLUS, for the record, I cleaned houses for 2 years while I stayed home with my children until they were each 1 year old.) \t\nNot only did I pay $160.00 plus an additional $15.00 for gas, so they could drive to my house (That is only 20 minutes away) and clean it, they did a TERRIBLE job at that. \t\nThe beds were not neatly made, the covers were just thrown over the pillows. Also, (I have all tile and wood floors in my home..) They did not vaccuum or mop under any of the beds or tables in the house.(Obvious due to dust buildup and crumbs from the little ones.) Now outraged and curious, I checked to see if they dusted the furniture, (my daughter has a white bedroom set, so it is hard to see dust..) I swept my hand over the furniture to come up with the same amount of dust that was on top of it before they came over to clean. Last but not least....the 1/2 bathroom was not cleaned. Very disappointed and the only compensation offered was to "come back out", because that was their only guarantee. \t\nThey did not make a very good impression with me.... Who would want to hire a company who can't do their best and not care about the 1st impression they would make for their business? The only Guarantee they obviously offer is a guaranteed waste of money.