Grossman Furniture

We recently moved into a new townhouse and needed to furnish a few rooms. We are very happy with the furniture we got and the customer service was terrific. We dealt with a salesman named John Bosch who was extremely knowledgeable. The prices were great and I specifically wanted furniture made in the USA and they carry quite alot of manufacturers who fit the bill. The furniture was delivered on time and the movers were very professional. I will definately go back to them in the future.

We ordered a beautiful bedroom set for our boys and what we received was a damaged chest of drawers that had been touched up. Now a repairman has to come out and try to fix it. There has been no offer of a new one--even though it was over $850. Completely and utterly disappointed!!! Thinking of calling News station to do a story--I know a producer. When I call the store--they just tell me "Be calm".

Long story short, I ordered two couches that arrived not only 2 months late, but also damaged. It took another 4 months to get the couches fixed. I was compensated (after a lot of phone calls) $350 and was given a 5 year warranty for free.\t\n\t\nAbout 3.5 years later I have a stain on my couch. The company that does the warranty work went out of business. Grossman's said they will "try" to send me a bottle of cleaner, but if that doesn't work I will have to pay to get it cleaned. They would not honor their end of the deal at all. \t\n\t\nThis is not the coverage or the service I paid for. It was also mentioned to me via 2 people that they have had "multiple 3rd party warranty\t\ncompanies" go under in the past. I want to know how many people like me invested money in a company that is not upholding their end of the bargain.