Best Buy

OMG worst rip off ever! Took my PC in to get ITunes working again, seemed to have a simple error message and I was told if they could not fix the problem they would refund the $69.99 I paid upfront with the option of a re-install of my entire computer software for $199. Two days later and no word I stopped in to check their progress and they hadn't done a thing to fix my problem but instead I found later when I got my machine home that it wasn't working AT ALL, I couldn't get onto the internet or retrieve my email because of what they had done, even Brighthouse couldn't get me up and running again! Worth mentioning too that they rebuked their agreement to refund my money as well? Finally after asking to speak to the manager the "Geek" working on my computer was told to refund me and he did so without any apology (of course this was before I found out that they totally trashed my computer which short of my problem with ITunes was working perfectly in every other way!