Aunt Lizzie's Cheese Straws

FOLLOW UP: I just received an email notifying me that my order shipped on the Aug 9th. I have not placed an order! What more can they do?

I will say the cheese straws are the best I have ever tasted. The negative? Customer service is non existent. An internet order was lost, even though I received a confirmation via email. I was offered no discount or upgraded shipping, no additional product with my order, no discount on my next order, not even an apology for the 7 day delay. Just an excuse that the email order was lost and that her IT guy would be on the problem tomorrow. This is not the first problem I have had with an order. They do not give a tracking number. When asked for one the odds of getting one are 50-50. I have had so many problems with my orders I will go without my Aunt Lizzies cheese straws. I will miss them greatly however I need the hassle associated with ordering them less than I need the cheese straws. Ann, I wish you the best in the future and suggest you participate in customer service training classes to refrain from losing additional customers in the future.