Ruth's Chris Steak House

I dined here about 6 times and the steak was the best in Denver, but it was also the most expensive hence the fact that they are now out of business. The last time I dined here was June 2008 when I told the waiter studying law that this restaurant would be out of business within 6 months due to the economy. He politely nodded and I overheard him later saying I was crazy for my prediction. About 9 or so months later Denver Ruth's closed. You'll have to try Ruth's in another city.

Normally I am not one to write a review, but this was such a disappointing experience that I felt I had no choice. We chose Ruth's Chris for 5280 week because it is such a great chance to try out this upscale restaurant. My husband and I are steak and seafood lovers, so we were very excited about their menu for the event - each person received a salad, entree (steak, lobster, etc) and a dessert. Unfortunately, the food and service fell short. Very, very short.

My husband's steak was ordered medium rare and delivered well done. Normally we would just deal with it, but it is a steak house, so we asked for a new steak. Our friend was delivered the wrong dinner altogether. Both items that can be overlooked on a regular day, but it only got worse. I ordered the crab-stuffed lobster tail. It was served undercooked, with raw lobster in the middle. Our waiter was very apologetic, especially considering the other mishaps, and had the manager bring me a new lobster. Unfortunately this new lobster had the exact same problem. So the manager asked me to put it on my bread plate so she could take it back and re-heat it - not bring me a new one, reheat the current one...with no mention of ""I'm sorry"" or ""Let us make this up to you"".

A bit later, they did try to make it up to us by bringing us a dessert platter. Nevermind that dessert was already included in the price of the meal...and the platter didn't even have the desserts we ordered. Seriously? Unfortunately I had to speak to the manager and voice my complaint. While they did comp us 2 of our dinners, they included a host of excuses on how they were so busy, etc. It was Saturday night during restaurant week - of course you are busy. We all have bad days but it is in poor taste to make it the customer's fault.

We were good customers...ordered 2 bottles of wine, an extra side dish...we weren't just there for a cheap night out at a nice restaurant. Now we will never go back.

We would not go back.