Pit Professionals

We've used Pit Pros for at least five years and when I recently needed an inspection, they told me that I needed to replace a hose and quoted me about $300. They said they were wrong and it ended up costing over $400 and the check engine light still didn't go off. They told us to drive 100 miles for it to reset. We did, still had the light on. They then told us to drive 200 miles to reset the light. Nothing. There were two weeks of ice and bad weather before we could come back and they told us we waited too long. Then they reran their analysis and quoted another $200 in unspecified repairs to be within compliance for a state inspection and we'd have to re-pay the $40 fee since we'd exceeded an unknown 15 day limit. I have never had car trouble, keep it maintained and surely do not need over $600 in repairs. They just lost two customers and any referrals from us. They should have told us up front what repairs were needed instead of continuing to find $200 repairs (that would always end up douple that) to make whenever we weren't driving 200 + miles to reset the car's internal computer.

This place was very disappointing; the owner wanted to charge more than $1000 for parts and labor that I didn't need. He had an extremely dismissive attitude and tried to take advantage of the situation. I decided to go to a new mechanic after that, and the only problem that I ended up having was a vacuum leak that was fixed for less than $30. The reason I gave this place two stars instead of one is the good work of the receptionist Laura, she did what she could to improve my experience as a customer.

I just want to say that they are the most honest mechanics all around Dallas......\t\nThere's no other shop that have a better customer service!!!!! Laura "the manager" is the best (and so hot by the way) :-)\t\nIm so thankful to them for getting my car fixed,\t\nLaura gave me a price, my car stayed at the shop and I left, like 1 1/2 after that Laura called me with the great news... she searched around and found a better price than the one she gave me before.... I ended paying $98.00 less.....I recommend them highly........