Mercedes-Benz of Walnut Creek

After providing the Sales staff with everything they requested and purchasing an insurance policy for the vehicle, I received a call from the Sales Manager, Brian. Brian said that if I did not go through their financing that he could not do the deal. All along I had told them that I had my own financing through Capital One, which they are an approved dealer with. This move to have me use their financing so they could make an extra buck was very unprofessional and something I would have only expected from a shady used car lot. BEWARE!

They are unethical. The finance manager did not even bother to check financing rates for me and offered me something that was so out of whack (we have a credit score of 800!). My suspicion is that they probably get some sort of kickback from that lender. I pushed back and the asked the finance manager to check a couple of the credit unions and the first credit union they checked (which took them 30 seconds to get on that credit union's website), the rate was 2% lower for a long term. On top of this, the general manager came by and mocked at me by saying that the interest rate doesn't change my monthly payment significantly, at most $7 or $8 a month. To me, it is more of a principle. Why should I pay more for interest when I don't need to?

Additionally, the sales rep (Jim M.) lied to me and said that because they needed to take the car I was buying out to another dealership to fix one item (they couldn't do it themselves), they have to charge me $$ for the item (to include in my purchase price). I agreed because it was reasonable, but when I did take my car back in to get the item fixed, they did it in their own service shop. The sales rep flat out lied.

Anyhow, to sum up, they tried to scam me by offering me a loan which they probably get a kickback from and mocked me when I stood up for myself. Lastly, their sales strategy includes lying.

This is a great place to shop for a Mercedes vehicle. The sales staff is honest, straight-forward, and best of all, they don't play those stupid car sales games. By the time I contacted them, I had been to several other MB dealerships in the Bay Area, and was so fed up with playing the sales games, I was ready to buy a car that wasn't exactly what I wanted. Both Mike and Samson were able to get me the exact car I wanted and at the price I wanted to pay. And the entire process of paying and picking up the car was easy and relaxed. These guys are highly recommended!