K & N Service Inc

very rude, hard to deal with, and not worth your time.

\t\nThis company has no business being part of the BBB! They are so unprofessional from the girl that answers the phone (Crystal) to the technicians that come to your home. I have had them at my home on numerous occasions, only because they were forced on me as an approved company to work on Thermador and Bosh by the company. Only one tech was worth having, and that was Jay. Other than him they have scratched my stainless steel stove (days after I got it) they have refused to remove or cover their shoes when it was raining out, hence tracking mud, rain and dirt through my house, and they refused to use a protective mat on my wood floors. The latest tech I had started out by telling me that his co-workers that had previously worked on my refrigerator didn't know what they were doing (that was George)- Nice! George left my home when I was adamant about him protecting my floors and later told the owner that I cussed him out, which was a complete and utter lie! These service techs are untrained and completely incompetent. Every repair I have had by this company has had to be repeated because it failed. No one needs to allow this company in their home! \t\nI have filed a formal complant with BBB and Thermador. \t\nWhen I see that a company is part of the BBB I expect a level of service. If K & N is a product of the BBB I do not have any respect for the logo any more. \t\nDO NOT LET THEM IN YOUR HOME!!

People forget when they call for service, they are paying a professional for the experience and knowledge to have it done correctly. Every one of K&Ns techs has at least 20 years experience and have been with K&N at least 10 years. This customer ELDU already knew she was paying $101 total for the service call (which covers fleet costs). Her review just shows how some people want things for free. There is one customer like this every single day. In the end, she was refunded $55, the entire labor amount, (not $30), and K&N still had to compensate our tech for his time, which was actually 2 trips. This is just the type of old-fashoined gratitude that Mr. Martin shows when he wants to make things right when they weren't wrong to begin with.