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Best Businesses in Matthews, NC
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About Matthews, NC

Matthews is a part of the greater Charlotte region of North Carolina on the southeast side. Major attractions include the Matthews Train Depot and Visitors Center. Among the biggest companies in Matthews are Family Dollar Stores headquarters, and Conbraco Incorporated, a valve manufacturer. The biggest schools here are David W. Butler High School. One of the best places to visit when you are in Matthews is Matthews Commercial District, they comprise a small, but remarkably intact, collection of structures dating from the late 19th to the early 20th century. Famous persons from Matthews include Jordan Lloyd, winner of the reality tv show Big Brother 11.

Best Businesses in Matthews, NC

Synergy Salon

I have been looking for a new place to get my hair done for a while. I need someone with expertise in very thin, fine hair. A bad haircut has no place to hide on my head! I really felt attended to ...Read More…
Call 704-841-7674 Website

Providence Electric , Carolinas #1 Rated Electricians !

Incapable of doing a simple ceiling fan installation and lied about returning to complete job.Read More…
Call 704-531-8881 Website

Virtue Salon + Spa

Just went to Virtue Salon and Spa for the first time and had a wonderful experience. I have been going to Marybeth the esthetician for 5 years and she's the best, she moved to this new spot so I de...Read More…
Call 704-334-1007 Website

MTB Mechanical Inc.

Great service and super good employeesRead More…
Call 704-321-9250 Website

GodSpeed Technologies LLC

1122 Industrial Drive , Matthews, NC 28105
5.0
Write a review
Open until 8pm
Open until 8pm
These guys are great. We used them for computer repair and was very satisfied with their prices and friendliness. I also like that they came to my house and didn't charge any extra. Will use them a...Read More…
Call 800-730-9488 Directions Website

Folger Kia East Charlotte

Thank you for connecting with Chair Caning & Wicker Repair www.chaircaning.webs.com 704-235-8171, it is a pleasure having you in our network. We wish your business to have continued growth and ...Read More…
Call 704-569-3300 Website

AutoShield Carolinas

AutoShield Carolinas at Ballantyne was great. I loved the convenient location. The staff was friendly and made sure I understood what I was getting. Great workmanship too. Highly recomendRead More…
Call 704-321-0505 Website

Tutoring Club of Charlotte/Ballantyne

Was pleasantly surprised at how well my son did in their writing program.Read More…
Call 704-246-3037 Website

Gordon Ritchie DMD

BEST WISHES - 5 STARSRead More…
Call 704-544-3996

Barnhardt Landscaping & Design, Inc.

Thanks for connecting with Chair Caning & Wicker Repair Mooresville, NC. 704-235-8171 (By Appointment Only) We wish your business to have continued growth and success. We would also like to ext...Read More…
Call 704-321-1600 Website

CertaPro Painters of Charlotte-Matthews, NC

I am very happy and satisfied ,the job and crew were very professional as well as polite, Ive already told all of my friends!Read More…
Call 704-341-4668 Website

PostNet

Hello,Thank you for the opportunity to connect and share your business with clients. I gave you 5 Stars and Google+ for your business! Please send me your facebook page and let's exchange business ...Read More…
Call 704-246-3055 Website

H & H Plumbing Incorporated

Chair Caning & Wicker Repair Mooresville, NC. 704-235-8171 (By Appointment Only) – is honored have to you join our network. We wish your business to have continued growth and succ...Read More…
Call 704-545-6159 Website

JRSTRAVEL

Chair Caning & Wicker Repair Mooresville, NC. 704-235-8171 (By Appointment Only) - We wish your business to have continued growth and success. To help with your success here is five stars for y...Read More…
Call 866-608-9559

Gary Prusiensky, CPA P.C.

Chair Caning & Wicker Repair Mooresville, NC. 704-235-8171 (By Appointment Only) – is honored have to you join our network. We wish your business to have continued growth and succ...Read More…
Call 704-234-0219 Website

Recent Reviews View all

MTB Mechanical Inc.

5.0

By EarlXCook

Great service and super good employees ...read more

Buy Brazil Jeans & Fashion Styles

5.0

By Buy Brazil Jeans & Fashion Styles

Wonderful and friendly staff, beautiful store with one of kind fashion styles from Brazil. This will become my favorite place to shop in Charlotte area. ...read more

MTB Mechanical Inc.

5.0

By Matt Weaver

MTB's service is always great. They have extremely professional employees that are engaging, open, and helpful. Today service was no different, our Technician was excellent (professional and helpful). Thanks to MTB for being a great company! ...read more

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J. Busby
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Blogs View more

CRM Integration in Collection Module of a Call Center Solution

Call center software developers offer a wide range of modules and never seen before features. Thecollection moduleis one of as such modules launched by the top call center solution provider company, Elision Technolab LLP. The collection module can be integrated into a call center solution. It can also be integrated into the VICIDial: Open Source Call Center Software. The collection module is specifically designed and developed for the collection companies. Thus, it comes with custom logic to reduce tedious manual tasks to keep agents busy taking calls and doing what they are hired for. There are many other benefits and features available in the collection module to benefit the collection companies. If you are interested in knowing more about the collection module, please visithttps://www.elisiontec.com/collection-module/ Elision Technolab LLP is an expert company that can achieve any milestone in collection module. The collection module can be further customized with call center CRM integration. It means the CRM, aka Customer Relationship Management Solution of the company which stores payment history and other details of the customer gets integrated with the call center solution. Once the collection module of call center solution is integrated with the CRM solution, the agents can see customer data appear within thecall center dialer. The agents can get benefited with CRM integration with the collection module because now they can have access to all information related to the customer. They can see the complete payment history, habits of the customer, and all other details. Thus, they can customize their script and conversation to try to increase the collection ratio. Elision Technolab LLP has expertise incall center CRM integrationand they can integrate any call center software with any CRM solution. The combination of the collection module and CRM system integrated with the call center software makes it a really commanding tool. It benefits collection companies to gain multiple benefits such as: ·        Increased ratio of a positive collection ·        Easily identify defaulters to filter them out ·        Increase the productivity of agents ·        Increase the business of the company ·        Increase customer satisfaction ·        Increase work efficiency ·        Increase ROI ·        Save time ·        And more If you want to get the collection module with CRM integration or with many more features or if you want call center CRM integration or if you want to buy a call center software, you can contact Elision Technolab LLP. To know more about the company, please visithttps://www.elisiontec.com/ ...read more

By Elision TechnoLab LLP August 30, 2019

What Is a Call Center Dialer?

VoIP development is used to build some amazing communication solutions in the industry. The call center solution is one of the most innovative inventions of the VoIP industry. The call center software comes with a wide array of features to benefit its users. It is a huge solution and many technical terms are related to this VoIP solution. The call center dialer is one of the technical terms connected with the call center solution and different people make different meanings of the same. We are going to understand them to easily understand this powerful solution. Let’s start with the traditional meaning of thecall center dialer. Traditionally, the call center solution was known as a dialer. Still, there are many people that call it a dialer solution. Thus, one of the meanings of the call center dialer is the call center solution itself along with all features it has to offer to its users. As time passed, the new VoIP solutions came into existence. The mobile SIP dialer and PC dialer are part of these inventions. The dialer word got connected to this SIP softphone solution and that’s why the call center dialers were renamed as thecall center solutionor call center software. As I mentioned earlier, there are still some people that call it the call center dialer, but as per the latest trends, it is called the call center software or solution. In the call center solution, there comes a feature called, dialers. One of the features available in the call center software is a dialer. Different call center solutions can have different dialers and this feature is now referred to as the dialer than the whole solution itself. Below is the list of simple to advanced call center dialers available in the call center software: ·        Manual dialer ·        Auto dialer ·        Progressive dialer ·        Predictive dialer ·        Power dialer These dialers are used in outbound calls. The manual dialer is like a dial-pad on the mobile phone. It can be used to make calls manually and used less commonly in modern call centers. All other dialers are automated dialers with different logics. The automated dialers call one after another all contacts stored in the list. These dialers automate the calling process and only transfers call to the agent when it is connected. Some dialers are so advanced that they connect calls only if it is picked by a human. These are the two different meanings of the same terminology used in the call center industry. You can use any one based on the context. If you are looking for the call center software or any service related to it, contact Elision Technolab LLP. It offers call center solution, contact center solution, VICIDial solution, and all services related to this software. To explore more details about the call center software of Elision, please visithttps://www.elisiontec.com/contact-center-solution ...read more

By Elision TechnoLab LLP August 29, 2019

Which Are Must Have Features in VICIDIal?

Call centers are a lifeline for many companies and the call center solution is the leading force to keep the call center solution on the top position. There are many good call center solutions in the world which are used by different call centers in the world. One of the most popular call center solutions is VICIDial. The major reason of popularity of VICIDial is that it is an open source call center software. It is available for free with a lifetime free license and this fact has made it one of the leading call center solutions. It has all required features and stability to run a startup call center or BPO. However, we can’t ignore a fact that VICIDial doesn’t have some really important feature a call center solution must have. However, one can add these missing features by getting theVICIDialcustomizationservice from an expert. The VICIDial customization service provider will develop a module and integrate the same within it. In fact, there are many expert VoIP companies, which have ready to use module which can be added within a day in your VICIDial to get the required functionality. There are many missing features in the VICIDial which it should have, but I will share the top 3 features which it must have: Sticky Agent This is one of the call routing rules which almost all bestcall center solutionsoffer. However, it is not there in the VICIDial: Call center software. This feature routes a call of a caller to the same agent with whom the caller had talked last time. This is indeed a great feature if you are a customer care of support center and your one of the KPIs is to increase the customer satisfaction ratio. With VICIDial customization you can add this feature to increase customer satisfaction and decrease call wrap up time. Custom Call Recording For many call centers, the call recording is necessary to keep logs of all incoming and outgoing calls. VICIDial doesn’t support this feature and the VICIDial customization helps you get it. There are ready to use module which provides features like, ·        Recording all inbound calls ·        Recording all outbound calls ·        Search a call recording with different search criteria ·        Play call recording within VICIDial platform ·        Download call recording ·        And more Graphical Reports The VICIDial provides call detail reports. However, those are in traditional format which doesn’t provide an insightful quick view. On the other hand, the graphical reports give a clear picture of ongoing activities. The call centers can create graphical reports for different criteria and these reports can be used by the management or shared with the customers / investors to provide a more engaging view of the campaigns. The graphical reports help in taking quick decisions by looking at the whole picture. This module can also be added in the VICIDial with VICIDial customization. There are many other advanced modules available in the market which can help a call center to increase the productivity and ROI. Looking for these and many other ready to use VICIDial modules? Visithttps://www.elisiontec.com/vicidial-goautodial-solution/ ...read more

By Elision TechnoLab LLP August 27, 2019