ABC Chem-Dry

If I could rate them with zero stars I would. I recently found out that 7/2/2007 my elderly parents had Chem Dry come in and do the carpets in their small home. They are in their 80's(then and now), were not given an estimate and were charged $711.11 for 45 minutes of work they are not sure was done as per the billing. The "technician" told my father he was a "manager" from Syracuse who had come out to Utica to help the local office. The carpets did not appear to be much cleaner than before he started. I would never recommend that anyone use their service. My parents called Chem Dry regarding the bill, they offered to come out and redo - but my parents WANTED NOTHING MORE TO DO WITH THEM. I contacted the BBB of Upstate NY, but because the complaint involved a two year old service done - there was nothing they could do. I was going to write the MV Chamber of Commerce - but can't find that ABC Chem Dry is a member. What does that tell you?