A B Collier Wrecker Service

I called a few minutes after 9am about a flat tire and told dispatcher I only had until 10:30am so could tire be changed after lunch? She said right away. I repeated I had to leave @ 10:30am so not enough time. She insisted someone could come right away. An hour later, I called to say no one was here yet and I had to leave in 20 min. at 10:30am so do after lunch. She said driver said he was 5 min. away. I said not enough time to change tire but she said no problem. 15 min. later, driver arrived at 10:25am. He said dispatcher told him he had until ELEVEN-30 and that he told dispatcher he was TEN min. away, not 5 min. Then he asked for jack because dispatcher told him I had jack. When I called dispatcher to ask her why on earth she put the driver in a bad situation, me in a bind and the reputation of her company through the shredder rather than just sending the tow truck after lunch as I suggested not once but twice, she told me she didn’t have to take my s--t. Nice.