AAA Heating and Cooling, Inc.

I didn't get a good feeling from this outfit. \t\n\t\nWhen the furnace was installed, the installer forgot that I paid for the A/C coil and it was to be installed at the same time. Had I not reminded him, they would have had to remove the furnace and install it. \t\n\t\nThey installed the wrong thermostat (I was promised a programmable). I tried to tell him it wasn't right but got nowhere with that. Eventually the correct one was installed after a week. \t\n\t\nThe furnace installer had to fabricate some sheet metal, and left a big gap for air to be sucked in past the filters. The second crew that came out noticed this and had to redo the sheet metal contraption that the first guy put together. By this time, I'm starting to wonder about these people.\t\n\t\nWhen the duct seal guy came out, he left one of the returns all taped up. I didn't notice it until the next day, and of course the furnace had been running. No harm I'm sure, but still...\t\n\t\nAnd finally, after the duct seal took place, three weeks went by before I realized they never sent me the paperwork so I could get the energy trust refund and tax credit. I called to remind them, and they promptly sent it...postage due. Nice touch, folks.\t\n\t\nI can't recommend this company.

We had duct sealing and testing. He was here about 6 hours and found many cracks and disconnects. He fixed all of them and sealed them. He explained everything very well and we were very satisfied. I would definitely recommend this service to anyone who wants to have their house checked and made more energy efficient.

Today we had our furnace serviced and cleaned. The technician Rocky was very helpful and personable. He noted we do not have carbon monoxide detectors and suggested I get one immediately and told me where and how to install it. He also gave me details on air duct cleaning. In addition, he fixed a vent that was hanging lower than the gas line which could lead to a carbon monoxide build-up. I will call upon AAA Heating and Cooling again for our furnace needs.