Can I give them zero stars? I guess not. They were extremely RUDE when we went to pick up our car (insulting my husband for calling to ask if the car was ready before he headed over to pick it up) AND they did a crappy job. The dent repair was mediocre, but the paint job is NOT a match to the car. They said it would be blended in, but did not, and in the process, they scratched up our tinted windows and tail light. When we complained and did not want to pay for the TERRIBLE paint job (we were willing to pay for the dent repair) they were unwilling to work with us on that. They continued making personal insults. Eventually they took some of the cost of the paint job off, but not all of it. Now we have scratches that we didn't have before AND we still have to get a new paint job done. I would NEVER recommend this place to anyone. A nearby business (we used the restroom and told them the story) said this was an extremely common story with the Puyallup Maaco. Seriously, a terribl ...read more

My prior review that I had posted I decided to retract due to the fact Mr Barrett contacted me to resolve my issues prior to ever reading my review\t\nI now feel I was treated more then fair but the problem wasn't all Barrett's but Mega appraiser and Workmens auto insurance ( do not use mega or sign with Workmens ) \t\nNext time I also would use Barrett's for any repair \t\nafter a long conversation with Mr Barrett my experience never will or ever has happened at this company ...read more

WOW!!! That was my first thought when I walked into the lobby to get the estimate done on my Dodge Ram. What a facility...they must be doing something right for a long LONG time to get THAT nice!! Sure enough, from the Receptionist to the Estimator, my initial experience was calming my irritation of getting rear ended. I was able to relax with some coffee and watch TV as they reviewed the damage, coordinated with a Rental car for me and took me in right away! I was told the repair would take approx 7 business days to complete. The second day I received an update phone call to say that the parts were in already and the body techs were working on the bedside. 2 days later I got another update call to say that the painters were in progress. The next day I got yet another update call.... Truck is ready for pick up!! Correct me if I am wrong, but that adds up to 5 days, not 7!!!! Thank you for Rocking!!!! They even did a detail inside and out!! Again... WOW!!!!!! ...read more

Had my insurance company refer Barretts collision to me. They spoke very high of them and I am so glad they did. The staff made my repair process so easy and smooth. I went in for an estimate they inspected my car and determined it was not safe for me to drive. They called enterprise rental . They were there within 10 min got me set up and on my way within minutes. They got parts in within days and it was repaired by the next week when they had thought it was going to take 3 weeks. They said they have a night crew that helps get cars done a little faster. I would highly recommend to all my friends to take there cars here if they are ever in an accident. Made an accident in to a pleasant experience. ...read more

I originally had repair work done to my vehicle 3+ years old by Sureway, they provided excellent service and quality and the work stood the test of time. Recently I needed additional bodywork performed and selected this company immediately. They performed another superb job this time as well. I would highly recommend them. ...read more

Flawless Dent Repair (Travis) repaired a large dent that another dent repair firm could not and gave up on it. He was on time, did a thourough job (dent is gone), he cleaned up his work area and did an outstanding job. ...read more

Car was in the shop for 2 months, a t-bone situation so yes I was aware it would be awhile but 2 months seemed a little much!.. I was told the estimated time frame would be 3-4 wks and 8 wks later I drive away with my car to find out that it needs to go back because the lack of detail or poor repair job:(... 4 months later and I am still waiting to get my car back in there, but the part is either damaged when it arrives or on back order!!! I do have to say from time to time the front desk personal are friendly and never had an issue with the customer service aspect, now only if they can get the repairs done correctly I will be one HAPPY camper!!! ...read more